TERMS AND CONDITIONS

GENERAL CONDITIONS

This website (hereinafter referred to as “SITE”) is operated by MEDEEA ENE DESIGN S.R.L. with headquarters in Buzau, Alexandru Marghiloman street no. 127, registered at the Trade Register with number J10 / 961 / 08.07.2019, CUI 41366824, telephone 0754633332, e-mail: contact@medeeaene.com.

Throughout this document, the following capitalized terms shall, unless the context otherwise requires, have the meanings specified below:

  • SITE: represents the Internet SITE belonging to MEDEEA ENE DESIGN S.R.L., which is located at www.medeeaene.com, through which the USER has access to information on services and products provided / offered by MEDEEA ENE DESIGN S.R.L. in the store and through the website www.medeeaene.com. To remove any doubt, the name SITE used in this document covers the internet domain medeeaene.com.
  • USER / CONSUMER: represents the person who accesses the SITE, for private or professional purposes and who has accepted the Conditions of Use of this SITE, fulfilling in this sense all the requirements of the registration process.
  • PROFESSIONAL / TRADER: the company MEDEEA ENE DESIGN S.R.L (“MEDEEA”), based in Buzau, Alexandru Marghiloman street no. 127, registered at the Trade Register with number J10 / 961 / 08.07.2019, CUI 41366824, telephone 0754633332, e-mail: contact@medeeaene.com.

INTELLECTUAL PROPERTY RIGHTS

All materials integrated in this SITE are the intellectual property of MEDEEA ENE DESIGN S.R.L. These materials may not be copied or reproduced, except for the period for which they need to be viewed online. For any type of use of the graphic elements on this site, please contact us at contact@medeeaene.com.

Any use of the Content for purposes other than those expressly permitted by this document or the accompanying use agreement, if any, is prohibited.

By accessing the SITE www.medeeaene.com users agree to comply with the terms and conditions set forth below and applicable law. Users of this SITE are asked to read carefully the terms and conditions of use.

The following terms and conditions are considered to constitute minimum applicable provisions, the use of the SITE being subject by law to the general provisions of the legislation in force. The terms and conditions of use may be changed at any time by updating this SITE, these changes becoming mandatory with immediate effect for all users.

PRODUCT PRICES

The prices of the products are calculated in lei and include VAT.

MEDEEA reserves the right to make changes to the prices of the products in the offer and also to the shipping costs.

PLACING THE ORDER

To place an order on www.medeeaene.com you have 2 options: create a user account or as a guest

Immediately after placing your order, you will receive a confirmation email at the address provided. If, for any reason, we are unable to process your order, we will notify you as soon as possible and refund the amount using the same method as for payment.

To place orders on the site you must be over 18 years old.

PAYMENT METHODS

The payment method accepted on www.medeeaene.com is online by credit/debit card through the EUPLATESC.RO platform (Visa, Visa Electron, MasterCard, Maestro). The proprietary trading system developed by EUPLATESC.RO uses advanced anti-fraud solutions which, together with VISA’s “Verified by Visa” system and MasterCard’s “MasterCard SecureCode”, reduce the risks associated with electronic fraud attempts.

SHIPPING AND DELIVERY

The orders will be delivered anywhere in Romania through FAN COURIER courier service and outside Romania, where it will be delivered depending on the availability of the delivery service of the DHL courier partner.

Deliveries on the Romanian territory are made in 1-3 working days, and the external ones in 2-5 working days.

Shipping costs will be displayed at the end of each order depending on the destination country.

During the legal holidays, the Black Friday event, as well as during all other campaigns of the MEDEEA brand, the processing of an order as well as its delivery may vary depending on the degree of loading of the courier.

The orders will be delivered only after the amount representing the total value of the order is collected in the account of the company MEDEEA ENE DESIGN SRL.

CUSTOMS DUTIES

Customs duties may be applied to products delivered outside the borders of the European Union. Customs duties are not included in the price and are not obliged by MEDEEA.

As a beneficiary of the order, you must pay these taxes and fees in order to release the order from customs. As we cannot inform you of the exact amount, we recommend that you contact your local customs office or tax authority before placing an order.

RETURN POLICY

Purchased products can be returned within 14 calendar days of delivery accompanied by the completed return form and invoice, by the following methods:

  • Personal delivery at the MEDEEA store at London street, no. 28, Sector 1, Bucharest.
  • Sending the package by courier service to London street, no. 28, Sector 1, Bucharest.

After receiving the return, the quantitative and qualitative verification of the returned products will be performed and an email will be sent to confirm the processing of the return. The return payment will be made by bank transfer within 14 days from the receipt of the return package in the IBAN account indicated by the consumer in the return form. Courier fees will not be refunded. Refunds cannot be made in the following cases:

  • The product label and / or seal have been removed. Their dissolution automatically leads to the loss of the right of return.
    • The products are not in their original condition (original product packaging, complete accessories, purchase documents, tax documents)

All shipping costs generated by the product return procedure will be supported exclusively by the customer. Courier fees will not be refunded. They were sent without prior information / notification.

Products damaged during transport due to improper packaging in the event of a product return will not be accepted, and courier costs are supported by you.

PERSONAL DATA PROTECTION

Operator: MEDEEA ENE DESIGN S.R.L. with headquarters in Buzau, Alexandru Marghiloman street no. 127, registered at the Trade Register under number J10 / 961 / 08.07.2019, CUI 41366824, uses the website www.medeeaene.com and processes personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC.

According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented, and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the Site Administrator will administer in safe conditions and only for the specified purposes, the personal data provided by the Users. We inform you that the personal data that the Users provide to the Site Administrator are processed in order to offer the Service in optimal conditions. Users understand and accept that the personal data they provide are processed in order to provide optimal conditions by the Site Administrator of Internet services and services for advertising, marketing and publicity.

Each User, at his own option, provides some personal data to create a valid account and to benefit from the Service offered by the Site Administrator. When creating the account, each User has the possibility to opt for receiving information about products, services, events, etc. offered by the Site by checking the appropriate box on the account creation page.

The registered information is intended for use by the operator and is communicated only to the following recipients: data subjects, contractual partners of the operator.

According to Law no. 677/2001, each User benefits from the right of access, of intervention on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, each User has the right to oppose the processing of personal data concerning them and to request the deletion of data. Users understand and accept that the deletion of their personal data will be followed by the deletion of their account from the system and the impossibility of accessing the Service offered by the Site Administrator.

To exercise these rights, each User may make a request to contact@medeeaene.com. Also, each User has the right to go to court.

LIMITATION OF LIABILITY

We will not be liable for: any damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site and any errors or omissions in the content that may lead to any loss .

The information may not be reproduced, distributed or transmitted to another person or incorporated in any other way into another document or material without the prior written permission of their authors.

The technical specifications, prices or pictures of the products presented on this site are for information purposes only and may be changed without prior notice, and MEDEEA ENE DESIGN S.R.L. assumes no responsibility for any changes that may occur.

We make every effort to correctly display the features of our products, including composition and colors. The color you see will depend on the device you are using, and we cannot guarantee that your device will display these colors correctly.

The characteristics of the products presented on the site are taken from the manufacturers / suppliers and MEDEEA ENE DESIGN S.R.L. does not assume responsibility for the correctness of this information. The promotions presented on the site are valid for the mentioned period of time and within the limit of the available stock.

COOKIE POLICY

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, whether you like it or not, by collecting and storing information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyze information about web page traffic and to improve our website in order to adapt to customer needs. We use this information only for statistical and analytical purposes, the data being then deleted from the system.

In general, cookies help us provide you with a better website, allowing us to monitor which pages are useful to you and which are not. A cookie does not in any way give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer, you can usually change your browser setting to decline cookies. But this can prevent you from taking full advantage of the website.

DISPUTES

For any conflict between MEDEEA ENE DESIGN S.R.L. and its customers we will seek an amicable settlement. If this is not possible, the dispute will be resolved by the competent court in accordance with the law.



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